Hi, how can we help?

You'll find a lot of answers to typical questions in our support section. If you can't find what you are looking for, try our chat in the my site section.

Frequently asked questions

How can I get started?

  1. Start by creating a free account, no credit card needed.

  2. Download the Sitecore package that corresponds to your Sitecore version and install the package.

  3. Start analyzing pages with Hawkeye!

How do I find out what my Sitecore version is?

You will be able to find your Sitecore version, by choosing Control Panel > License details from the Sitecore dashboard. The Sitecore version will be stated in the pop-up and will look like this example (Sitecore.NET 9.0.2 (rev. 180604))

How do I install the Sitecore package?

Once you have downloaded the Sitecore package for your Sitecore version all you need to do is to install the package on your Sitecore system.
Make sure you have administrative rights to install the package.

I want to upgrade my plan, how do I do that?

You can upgrade your plan at any time in the mysite section.
Sign in to your mysite and choose plans. Here you will find your current plan and the option to upgrade.
Once you have upgraded the plan, your new subscription is in effect and new options will be available.

Can’t find the answer?

Contact us and we'll get back to you as fast as the Hawkeye flies!

Contact us